Good day, This is just to express my heartfelt appreciation for not only great service and interactions but for the staff going over and beyond their call of duty. I started my interaction with Bernice Mienie, whilst I was based in Tzaneen in 2023 and she has always been willing to assist and giving guidance with regards to using the CPAP machine. I relocated to Johannesburg 2 years ago and I recently needed assistance and she referred me to the Krugersdorp branch where I interacted with Daniel, who has been absolutely amazing and helpful in our interactions, giving information and feedback on my questions. I had made plans to come to the offices last week Friday from Sandton, however I could not leave on time and was stuck in traffic, when i reached out to Daniel he could remember our interactions and what I needed whereas we can spoken a few days ago, I liked the fact that he pays attention to detail and speaks to you in a personal manner and I felt my needs were taken care of. After he learnt that I was being delayed and I would likely arrive to the branch after knock off time, he did explain that if he was at the office he would be able to wait for me, but he can check with his colleague Wayne if he would be able to wait, after just 5 mins whilst on my way stuck in the Sandton traffic, confirmed that Wayne would wait for me. Wayne also called to check how far I was and reassured me that he would wait even though I was likely to get to the branch 30mins after his knock off time, he was very patient with me and even though I arrived there quite late, he was still very helpful and friendly and even gave further advice on how I can be able to get more value from the CPAP machine and how I can use it better. This is just to appreciate all these staff and the excellent care they offer to the customers, this is testament that there is an excellent culture, values and focus on customer satisfaction. I am quite impressed, Keep up the Great work!!!!